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We keep our sizing simple. You can check the size chart available on the product page. If you are between two sizes, we recommend choosing the larger one.
Our socks are designed by us and manufactured in a family-run facility in Portugal, specialised in high-complexity knitting.
We use premium combed cotton, combined with elastane and polyamide to ensure elasticity, durability and comfort.
It’s a technique where the toe seam is joined with a continuous thread, without ridges, for a smooth and more comfortable finish.
Wash them inside out, in cold water, without bleach. Do not tumble dry or iron. To preserve colour and size, avoid fabric softener and air dry.
You will receive a confirmation email shortly after completing your purchase. If you can’t find it, please check your spam folder. If you still haven’t received anything, contact us with your name and purchase email.
You can track your order through the link sent by email once the shipment has been dispatched. You will also have access to the carrier’s tracking number.
This may be due to a payment authentication error. Please contact us and we’ll help resolve the situation.
Unfortunately, it’s not possible to cancel or change an order once it has been confirmed. However, you may try contacting the carrier directly.
Contact us with your order number and the name(s) of the missing or incorrect item(s). We’ll resolve the issue as quickly as possible.
Check the estimated delivery time and track your order using the tracking link. If the estimated time has passed and you still haven’t received it, please contact us.
If the item is temporarily unavailable, you can activate the “Notify me when available” alert on the product page. We also recommend subscribing to our newsletter to receive updates and restocks first.
We accept the following payment methods: Multibanco References, MB WAY, Payshop, Debit/Credit Cards (Visa, Mastercard and others), Google Pay, Apple Pay, PIX, Direct Debit, PayPal, and other methods shown at checkout.
No. Only one discount code can be applied per order, and codes are not valid on items that are already discounted.
At checkout, before completing your payment, you’ll find a field labelled “Discount code or gift card”. Enter your code there and click “Apply”. The total will be updated automatically.
Check that the code is still valid and that you’re not applying it to sale items. If you’re still having trouble, contact us and let us know which code you’re trying to use.
After your purchase is confirmed, your order will be prepared as quickly as possible. Orders are usually shipped on the next business day. During special periods (such as Sales, Black Friday or Christmas), this timeframe may extend up to 48 business hours.
Once dispatched, transit time depends on the destination and shipping method:
Standard (business days)
Portugal (continental): —
Portugal (ilhas): 3 - 14
Espanha: 5 - 7
Europa: 4 - 10
Suíça & Reino Unido: 3 - 5
América, Ásia, Oceânia: —
Resto do Mundo: —
Express (business days)
Portugal (continental): 1 - 2
Portugal (ilhas): —
Espanha: —
Europa: 1 - 3
Suíça & Reino Unido: —
América, Ásia, Oceânia: 4 - 7
Resto do Mundo: 5 - 10
For customised orders, please add an additional 5 to 7 business days to the delivery time.
Shipping costs vary depending on the destination and order total. You can see the exact cost in your cart or at checkout.
No. Once the order has been shipped, the address cannot be changed. Please make sure someone is available to receive the order at the specified address. If the order is returned due to absence, incorrect address or unknown recipient, reshipment must be requested and shipping costs paid again.
As soon as your order is dispatched, you’ll receive an email with the tracking number. You can use it to follow the delivery status on the carrier’s website.
If you don’t receive the confirmation or tracking email, contact us at: hello@youneedsocks.com
EU customers: No additional charges apply.
Customers outside the EU: Orders may be subject to local taxes or customs duties. These costs are the responsibility of the recipient and are not included in the order total.
Yes. You have 30 days from the shipping date to request an exchange or return, as long as the items are unused, with tags intact and in their original packaging.
You must fill in the online exchanges and returns form. Once approved, you will receive shipping instructions. Return shipping costs are the responsibility of the customer.
At the moment, we only accept returns by post after completing the online form. In-store returns without prior registration will not be accepted.
When you create an account, you automatically become part of the programme. You earn points with every purchase and with certain interactions (such as following us on social media). Points can be redeemed for rewards.
Yes. Points expire 12 months after they are earned. Rewards are valid for 6 months.
Yes. In the case of a return, the points related to that purchase will be removed from your account.
Yes, as long as you provide the email associated with your account. Points are synchronised between the online and physical store (if applicable).
You can send us an email to our customer support: hello@youneedsocks.com. We’re happy to help!