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You can submit a complaint through the Electronic Complaints Book, available online.
Before starting the process, make sure you have all the necessary information and documentation for completing the form.
Go to: www.livroreclamacoes.pt
Fill in all mandatory fields with the requested data
At the end, submit the complaint
You will receive a confirmation of the submitted complaint in your email
The response to your complaint will be provided by Dune Bleue (You Need Socks) within a maximum of 15 working days from the date of receipt.
Under Law no. 144/2015, of 8 September, we inform you that there are Alternative Dispute Resolution (ADR) entities you may contact in the event of a dispute arising from the purchase of goods or services online.
Alternative resolution is, in most cases, faster, simpler, and more economical than going to court. If you were dissatisfied with your experience and wish to present your case, you may contact one of the entities listed below:
• CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo – www.arbitragemdeconsumo.org
• CACA – Centro de Arbitragem de Consumo do Algarve – www.consumidoronline.pt
• CACCDC – Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra –
www.centrodearbitragemdecoimbra.com
• CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa – www.centroarbitragemlisboa.pt
• CICAP – Centro de Informação de Consumo e Arbitragem do Porto – www.cicap.pt
• TRIAVE – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral – www.triave.pt
• CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) – www.ciab.pt
• CACC-RAM – Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira – www.srrh.gov-madeira.pt
If you placed your order online and live in the EU, you can also use the European Online Dispute Resolution Platform:
http://ec.europa.eu/consumers/odr
Check the Consumer Portal at www.consumidor.pt