EXCHANGES AND RETURNS

 

General Conditions

As a consumer in Portugal, you have up to 14 days after receiving your order to exchange or return any item(s).
To begin the process, send an email to  support@youneedsocks.com with:
• the order number;
• the reference of the item to be exchanged or returned;
• an indication of whether you wish to exchange it for the same item or a different one.

After your request is accepted, you will receive the instructions for shipping. Items sent without a prior return request will not be accepted.

 

Conditions for accepting exchanges or returns

• For hygiene reasons, items must be in the same condition as when delivered: unused, with the original packaging and all tags intact.
• In your request email, you must include photos of the product and packaging, showing the defect if applicable. Additional photos may be requested for assessment.
• If the request is approved, we will refund the full value of the items, except for shipping costs.
• Return shipping costs are borne by the customer. You Need Socks does not provide return labels.
• The refund will be processed within 30 days after receiving and inspecting the items, using the same payment method.

If you paid by Multibanco or MB WAY, please send us your IBAN.

 

You Need Socks reserves the right to refuse exchanges or returns if

• The item shows damage, stains, or signs of use;
• The item is incomplete or missing original packaging/tags.

If the return is refused, we will contact you. The amount paid will not be refunded, and compensation may be requested for damages caused by misuse.

 

Exceptions / Items not eligible for return

• Personalised or custom-made items (e.g., personalised socks), except in cases of proven defect;
• Gift cards;
• Items or packaging showing signs of misuse or wear.

If you have any questions, please contact us before placing your order or starting the exchange or return process.