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As soon as your order is successfully completed, you will receive an automatic confirmation email.
Your order will be prepared as quickly as possible. Typically, orders are shipped on the next business day after purchase (excluding weekends and public holidays). During peak periods such as Sales, Black Friday or Christmas, this timeframe may extend up to 48 business hours.
Once orders are prepared, transit times are as follows:
| Destination | Standard (business days) | Express (business days) |
|---|---|---|
| Portugal (mainland) | N/A | 1 – 2 |
| Portugal (islands) | 3 – 14 | N/A |
| Spain | 5 – 7 | N/A |
| Europe | 4 – 10 | 1 – 3 |
| Switzerland & UK | 3 – 5 | N/A |
| America | N/A | 4 – 7 |
| Asia | N/A | 4 – 7 |
| Oceania | N/A | 4 – 7 |
| Rest of the World | N/A | 5 – 10 |
For orders with personalised items, please add 5 to 7 extra business days to the delivery time.
Shipping costs vary depending on destination and order value. You can check the shipping cost in the cart or at checkout.
All shipping times provided are estimates and may be subject to change beyond the control of You Need Socks, namely due to logistical reasons, high order volume or delays from carriers, especially during promotional or holiday periods.
We will deliver to the shipping address you provided with your order. After dispatch, it will not be possible to change the delivery address. You must ensure someone is available to receive your order. In cases where orders are returned due to the recipient being absent and/or unknown and/or because of an incorrect address, You Need Socks is not responsible for resending the parcel. You must contact us and pay the shipping cost again for the order to be resent.
As soon as your order is dispatched, you will receive a notification with the tracking number. This number allows you to follow the status of your order throughout the delivery process via the carrier’s website.
If you do not receive any of these notifications, please contact our customer support at hello@youneedsocks.com.
• Please check your order upon arrival to ensure its integrity. If you detect any damage, tears, or missing items, it is important to report it immediately and refuse the order. If you accept it, you must write down the issue in the carrier’s delivery notes so that we can intervene quickly and appropriately.
• If, for any reason, your order is returned to our warehouse due to an incorrect address, You Need Socks will only refund the amount paid for the products; shipping costs will not be refunded.
• If, for any reason, you do not receive your order but the tracking information indicates it has been delivered, You Need Socks cannot be held responsible. However, we will do our best to investigate with the carrier. If, despite our efforts, the situation cannot be resolved with the carrier, we regret that we will not be able to issue any refund.
• All our products are shipped from Portugal, a member of the European Union, so customers with delivery addresses within the EU will not have to pay any additional fees. Orders from countries outside the EU may be subject to additional customs duties or import taxes depending on each country's legislation. These charges are separate from the cost of the order and shipping fee and are the sole responsibility of the recipient upon receipt of the parcel.